SERVICE ANNOUNCEMENT STATUS
Because we are a small business, we sometimes have delays in our shipments due to increased orders, moving, staff shortages, etc. Please check our service announcement status to see if we have any current delays.
PAYMENT
Payment options are currently available through PayPal, GPay, ShopPay, or credit card.
SHIPPING & SHIPMENT INFORMATION
All of the items in our shop are shipped from our warehouse at White Squirrel fulfillment in Everett WA, USA. **Very few items still ship from our Canadian warehouse, it which case, it will be noted in the product description.**
The rough estimate for arrival times are typically as follow after your order has been fulfilled:
Shipping to Canada - 5-15 business days
Shipping to USA - 5-15 business days
Shipping to International - 10-22 business days
All flat paper print/sticker items are shipped by Lettermail and take up to 5-8 business days (Canada, USA) & 10 business days (International).
PLEASE NOTE: The time frames above are not after the point of purchase, but rather after your order has been fulfilled. Since we are a small business, please be aware handling time from the time of purchase can take up to 5 business days.
All the above arrival dates are only for general reference are not guaranteed. High-volume times such as Christmas, Black Friday, product launches, or other sales can take up to double the amount of time. Your patience is much appreciated while your package takes it's time to reach you.
Please feel free to use our contact form if you need more information about your order.
INSURANCE FOR LOST & DAMAGED PARCELS
Ocean In Space currently optimizes Navidium Shipping Protection through Shopify as our main insurance policy provider. All orders are given the option to purchase extra insurance on their package for as low as $2.00 USD. Prices are subject to increase depending on how much is purchased and where it is being shipped to.
We currently highly recommend purchasing extra insurance for parcels heading to Mexico, Brazil, and Finland.
Insurance fees are not refunded after purchase.
We are no longer providing refunds or replacements for lost or damaged shipments that do not have coverage, so if you are worried about your package getting lost or damaged, please purchase extra insurance.
In the event that your parcel is late or you are worried it may have gotten lost, please contact us via our contact form.
RETURN POLICY
Any unwanted products can be returned within 14 days of receiving them. Exchanges are not available at this time.
Depending on the circumstances, we may or may not be able to cover return shipment costs. Please be sure check your sizing preferences before ordering to avoid any hassle.
Any returned products must be returned in resalable condition.
In the event of wanting to return an item, please use our contact us to arrange a return.
VAT CHARGES FOR EU CUSTOMERS
Please be aware that we do not collect VAT on the time of sale, therefore customers within the EU may have to pay additional fees to receive their packages from customs officials (similar to duty and import fees).